Returns & Refund Policy

Returns & Refunds Policy

At VisionSounds, we want you to be completely satisfied with your purchase. Please read our returns and refunds policy carefully.

Return Window

We accept returns within 7 days of the date of delivery. Items must be returned within 7 days of receiving your order.

Eligible Products

We accept returns on both new and pre-owned products. Items must be returned in the same condition in which they were supplied, with all original packaging, accessories, cables, remotes and documentation included.

Pre-Owned, Demo & Secondhand Items

Pre-owned, demo and secondhand equipment is clearly identified as such in the product title and listing. These items are sold in used condition, and cosmetic wear consistent with prior use is not grounds for a defect claim.

The 30-day return window applies equally to pre-owned items. If a pre-owned item is not functionally as described in its listing, it may be returned as a defective item under the terms below.

Defective & Non-Defective Returns

We accept returns for both defective products (items that arrive damaged or faulty) and non-defective products (items you no longer want or that don't meet your expectations), provided they are returned within the 30-day window in the condition in which they were supplied.

Exchanges

We accept exchanges. If you would like to exchange an item for a different product or configuration, please contact us within 7 days of receiving your order.

How to Return

All returns must be sent by mail. To initiate a return or exchange, please contact us at info@visionsounds.co.za, on 041 007 0610, or via WhatsApp with your order number and reason for return. We will provide you with the return address and instructions.

Return Shipping

Return shipping is the customer's responsibility. The customer must arrange and pay for the return shipping label. We recommend using a tracked and insured courier service, as we cannot be held responsible for items lost or damaged in transit.

Exception: If an item arrives defective or incorrectly supplied, VisionSounds will arrange and cover the cost of the return shipping.

Restocking Fees

There are no restocking fees on any returns.

Refund Processing

Once we receive and inspect your returned item, your refund will be processed within 7 business days. Refunds will be issued to the original payment method used at the time of purchase. Where payment was made by EFT or bank transfer, refunds are paid to the originating bank account.

Cancellations

Orders may be cancelled within 24 hours of placement by contacting us at info@visionsounds.co.za. Once an order has been dispatched, it cannot be cancelled and must be returned following the returns process above.

Specialist and indent items brought in to order may not be cancellable once the order has been placed with our supplier. Where this applies, it will be confirmed to you in writing before your order is processed.

Warranty

Warranty support on all products is provided directly by VisionSounds. Warranty terms are stated on each product listing. This is in addition to, and does not limit, your rights under the Consumer Protection Act, including the six-month implied warranty of quality on all goods.

Non-Returnable Items

Items that have been physically modified, damaged through misuse, or are missing original packaging and accessories cannot be accepted for return. Opened software, licence keys, and custom-terminated cable assemblies are not returnable unless defective.

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This policy is in accordance with the Consumer Protection Act 68 of 2008 (CPA) of South Africa.